The service division of T.E.I. was started in 1981. At that time it was a relatively small operation with only one or two employees. As T.E.I. grew through the 1980’s and 1990’s, the service division grew with it. T.E.I. developed high quality Service Centers as one of the key elements in their business model; the service division supports and enhances the success of the boat sales division, the boat rental division, and the marina division.
Currently, the service division continues to expand with the growth of the company overall. The existing Service Centers are also continuously growing by adding employees and infrastructure to increase the services offered. T.E.I. now has five full Service Centers and plans to add two more by the end of 2011. Service has grown to almost fifty full time employees and annual revenues of around $4 million.
The T.E.I. service division supports boat sales. When a new boat is sold service preps, rigs, and cleans the boat before delivery to a customer. Service is also responsible for selling accessories to new boat customers. Service handles all new boat repairs that can be taken care of under warranty.
Boat Rentals is another division of T.E.I. that Service supports. When the new boat rental fleet arrives Service preps and rigs all the new rental boats. Service is also responsible for repairing and maintaining the over 200 vessel fleet. Holiday weekends are big business for Boat Rentals and that is when Service steps in to be sure that all the boats stay up and running. If a rental boat is out of service it is not generating any revenue so, it is vital to keep the whole fleet up and running at all times.
Service, like our Boat Sales and Rental Division, supports our Marina Divisions as well. By offering a full Service Center at most of our marina locations, it provides convenient and quality service for our members. With the ability to provide routine maintenance all the way to a complete repower, Service can handle any need a customer might have in house. In the recent years, Service has added the ability to do fiberglass repair and welding.
We have been awarded the Mercury CSI Award, the Yamaha White Diamond Dealer and 5-Star Award, and are certified under the U.S. Marine 5-Star program. This demonstrates to our members and customers the high quality of service T.E.I. offers.
Infrastructure Summary
Park Marine, Kennesaw, GA:
- Major mechanical and electrical repair
- Engine repowers
- Fiberglass repair
- Bottom painting
- Welding
- Mercury CSI award winner in 2008
- Mercury, Mercruiser, and Yamaha (Waverunner and Sport Boat) Certified
Park Marine, Gainesville, GA:
- Major mechanical and electrical repair
- Engine repower
- Yamaha Five Star Certified
- Mercury, Mercruiser, and Yamaha (Waverunner and Sport Boat) Certified
Park Marina, Lake Allatoona, GA:
- Major mechanical and electrical repair
- Engine repower
- Bottom painting
- Ability to haul out 90+ foot boats
- Mercury, Mercruiser, Yamaha, and Volvo Certified
Port Royale, Lake Lanier, GA:
- Major mechanical and electrical repair
- Engine repower
- Fiberglass repair
- Bottom painting
- Ability to haul out 90+ foot boats
- Mercury, Mercruiser, Yamaha (Waverunner, Sport Boat, Outboard), and Volvo Certified
FourWinds, Lake Monroe, IN:
- Major mechanical and electrical repair
- Engine repower
- Fiberglass repair
- Bottom painting
- Ability to haul out 90+ foot boats
- Mercury and Mercruiser Certified
Habour Town and Victoria, Lake Allatoona, GA:
- Service centers at each currently leased out to third parties
- By the end of 2011 they will be run by T.E.I.